Fig. 1.

Mean satisfaction per item of the satisfaction questionnaire. Mean satisfaction as measured on the visual analogue scale (ranging from 0 ‘not at all’ to 10 ‘completely’) for all satisfaction items. Satisfaction item: (1) own involvement in the conversation, (2) physician’s information giving, (3) own involvement in decision making, (4) physicians’ emotional support, (5) general satisfaction. SO second opinion patients, TR tertiary referrals