Table 1.
Ranking of component questions against overall questions
| Ranking for 2007 | Question | Association with rating of overall care (Cramer's V, 2007) | Ranking for 2006 |
|---|---|---|---|
| 1 | Overall, did you feel you were treated with respect and dignity while you were in the hospital? | 0.644 | 1 |
| 2 | How would you rate how well the doctors and nurses worked together? | 0.56 | 2 |
| 3 | Did you have confidence and trust in the nurses treating you? | 0.5 | 3 |
| 4 | When you had important questions to ask a nurse, did you get answers that you could understand? | 0.425 | 5 |
| 5 | Did you have confidence and trust in the doctors treating you? | 0.418 | 4 |
| 6 | Do you think the hospital staff did everything they could to help control your pain? | 0.418 | 7 |
| 7 | Did you get enough help from staff to eat your meals? | 0.383 | 6 |
| 8 | In your opinion, how clean was the hospital room or ward that you were in? | 0.366 | 11 |
| 9 | Were you involved as much as you wanted to be in decisions about your care and treatment? | 0.362 | 8 |
| 10 | Did you find someone on the hospital staff to talk to about your worries and fears? | 0.361 | 9 |
| 11 | When you had important questions to ask a doctor, did you get answers that you could understand? | 0.353 | 10 |
| 12 | If your family or someone else close to you wanted to talk to a doctor, did they have enough opportunity to do so? | 0.338 | 12 |
| 13 | In your opinion, were there enough nurses on duty to care for you in hospital? | 0.32 | 13 |
| 14 | As far as you know, did doctors wash or clean their hands between touching patients? | 0.3 | 15 |
| 15 | Were you given enough privacy when discussing your condition or treatment? | 0.293 | 14 |
| 16 | As far as you know, did nurses wash or clean their hands between touching patients? | 0.29 | 17 |
| 17 | How clean were the toilets and bathrooms that you used in hospital? | 0.287 | 19 |
| 18 | Did the doctors or nurses give your family or someone close to you all the information they needed to help you recover? | 0.279 | 18 |
| 19 | Did a member of staff explain the purpose of the medicines you were to take at home in a way you could understand? | 0.275 | 16 |
| 20 | Sometimes in a hospital, a member of staff will say one thing and another will say something quite different. Did this happen to you? | 0.266 | 20 |