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. 2010 Apr;16(3):280–288. doi: 10.1089/tmj.2009.0112

Table 2.

Reasons for Noncontinuitya Visits

  N %
Clinician(s) designated to do telemedicine visits out of office, within-practice coverage not arranged
96
39.5
Primary care practice indicated they were too busy to provide telemedicine visit
47
19.3
Child's insurance did not reimburse (43, all FFS Medicaid) or child had no insurance
43
17.7
Visit requested later than practice accepts them (4:00 PM)b
27
11.1
Technical problem at clinician site
17
7.0
Error in recording of primary care practice, wrong practice contacted about
6
2.5
Primary care practice unable to complete visit within available time (e.g., parent picked up child)
4
1.6
Child site requested another opinion
1
0.4
Family had unpaid bill, practice refused to do visit
1
0.4
Practice indicated they were not the child's primary care practice
1
0.4
  243 100.0
a

Continuity was measured for the 1,557 visits during the Primary Care Phase that were made by children with a participating primary care practice. For these visits, continuity was 83.2%. Reason was not recorded for 18 of the 261 total noncontinuity visits, leaving the 243 visits that were classified as above.

b

The Health-e-Access Scheduler and most participating practices accepted requests for visits that were made before 4:30 PM.

FFS, fee-for-service.