Table 3.

Access patterns of American Customer Satisfaction Index My HealtheVet respondents

	N*	Percentage		N*	Percentage
Travel time to nearest facility†			Access locations§
<15 min	5771	11	Home	16932	96
15 min to <0.5 h	11403	21	Workplace	1979	11
0.5 h to <1 h	17125	32	My VA Medical Center	546	3
1 h to <1.5 h	10491	20	Friend's/relative's home	541	3
1.5 h to <2 h	4673	9	A place in my community	314	2
2 h or more	4048	8	School	240	1
Not sure	277	1	Other	93	1
Total	53788		Total	20645
Use of VA Services in prior year			Type of internet connection†
Yes	28258	96	High-speed access	16130	91
No	1270	4	Dial-up access	1285	7
Total	29528		Not sure	225	1
			Total	17640
Site of most outpatient services†‡
VA hospital or clinic	24841	84	Self-rated internet ability†
A non-VA hospital or clinic	4125	14	Beginner	2117	4
Did not use outpatient services	413	1	Intermediate	15943	29
Don't know	149	<1	Advanced	37598	68
Total	29528		Total	55658
Site of most urgent care services‡			In Person Authentication status
VA hospital or clinic	8681	29	Yes	60479	60
A non-VA hospital or clinic	7496	25	No	24205	24
Did not use urgent care services	12882	44	Not sure	14746	15
Don't know	464	2	Not applicable	1187	1
Total	29523		Total	100617

^*Results shown for questions answered.

^†Percentages do not add to 100 due to rounding.

^‡Most frequent location of service in the last 12 months.

^§Multiple locations may be selected.