Table 2.

Purposively selected organizations and interview settings

	Medium hospital	Large hospital	Ambulatory	Insurer	Health plan	Commercial	Government dept
Organization	BIDMC*	BWH†	PAMF‡	Aetna§	Kaiser¶	Medem**	Veteran Affairs††
Established	1999	2002	2000	2007	2003	1999	2003
Users	35000	38000	96000	>800000	1.6 million	500000	500000
Interviewee	Chief Information Officer	Chief Information Officer	Chief Medical Information Officer	Head of eHealth Product	SVP Quality & Clin Systems Support	Chief Executive Officer	Director of Medical Informatics

^*Beth Israel Deaconess Medical Center, Boston, Massachusetts.

^†Brigham and Women's Hospital, Boston, Massachusetts.

^‡Palo Alto Medical Foundation, Palo Alto, California.

^§Aetna, Hartford, Connecticut.

^¶Kaiser Foundation Health Plan, Oakland, California.

^**Medem, San Francisco, California.

^††Veterans Health Administration, Seattle, Washington.