1. Increasing awareness of and objectivity in distressing situations; |
2. Evaluating one’s reactions to those situations to decide whether to try to change one’s reactions or to take actions to try to change the situations |
3. Changing one’s reaction to distressing situations |
4. Using assertion to get others to change their behavior |
5. Problem solving to change distressing situations |
6. Saying No to reduce exposure to distressing situations; |
7. Speaking clearly so others really listen |
8, Listening skills to make sure you hear what others are saying |
9. Empathizing to increase understanding of others’ behavior |
10. Increasing the positives in your interactions with others |