Table 3.
Characteristics of encounter between doctor and patient
| Dimensions --------------------- PRS |
Doctor-patient-relationship and Support | Communication skills | Trust | Professional care | Information and advice |
|---|---|---|---|---|---|
| 1 Vitals.com | Bedside manner (caring)/Spending enough time with me | Accuracy in diagnosing a problem/following up as needed after my visit | |||
| 2 RateMDs.com | Helpfulness (Is the doctor approachable and nice? Is he rude, arrogant, or just plain mean? Does he have a good bed-side manner?) | Knowledge | |||
| 3 vimo.com | Personal skills: Friendly and approachable | Takes time to answer questions. (Do you feel rushed while talking? Does the doctor show concern for you? Do you have to repeat your case history every time? | Knowledge and skill: Diagnoses problems accurately, recommends best treatment. (Does your doctor have up-to-date medical skills? Can you get recommendation to a specialist easily?) | ||
| 4 Drscore.com | friendliness and caring attitude/The extent that the doctor includes you in decisions about your care and treatment/How well MD follows-up on any problems or concerns you have | thoroughness of exam or check-up/Ability to get all of the care for your health problem or illness at this clinic. | How well all questions were answered/instructions on how to take care of your illness or health condition | ||
| 5 checkMD.com | Friendly | Competence | Informative | ||
| 6 mydochub.com | Personal skills | Listening to you | Knowledge and professionalism | ||
| 7 doctortree.org | Bedside manner (Do they make you feel comfortable) | Knowledge of medicine | |||
| 8 Bookofdoctors.com | Personal attention during visit/shows caring & compassion | Ability to communicate | Willingness to make referrals/quality of referrals | Explanation/Coordination of medications | |
| 9 Findadoc.com | Bedside manner (attitude and conduct of a physician in the presence of a patient) | Patient confidence | Medical knowledge (how knowledgeable the doctor is in his or her field) | ||
| 10 healthcarereviews.com | Helpful | Knowledgeable | |||
| 11 Drscorecard.com | |||||
| 12 Ratemymd.ca | Caring, Helpfulness | Understanding | Medical knowledge | ||
| 13 Imedo.de | Privacy - upholding the need for a confidential and private atmosphere | Interpersonal factors - was the doctor competent in your estimation | Interpersonal actors - did you feel well-advised by the doctor? (Information on preventative exams, preventative options, diagnosis, prognosis, therapy, written information, education) | ||
| 14 Jameda.de | Friendliness (the doctor's conduct, openness, was the doctor empathetic and considerate) | Did the doctor listen to you enough? Were your questions answered thoroughly and patiently? | Relation of trust - did you feel yourself in good hands with this doctor? | Was the doctor's diagnosis later confirmed? Did he follow up with the appropriate treatment? | Education about illness and treatment/education about illness and treatment (were the explanations understandable to you?) |
| 15 Docinsider.de | Satisfaction with the understanding, empathy, humaneness, being taken seriously, treated as a person; being involved in the decisions (satisfaction with support and advice) | Do you trust this care professional? | Satisfaction with professional competence (thorough and diligent medical treatment, readiness to refer to other specialists) | Satisfaction with information and advice | |
| 16 Esando.de | Doctor's friendliness, timeframe | Type and extent of examination | Doctor's explanations, explanation of the results | ||
| 17 Medführer.de | Doctor-patient relation (did the doctor take enough time; how understandable were your instructions after leaving the office) | Medical secretary (satisfaction with the atmosphere of privacy) | Medical services (satisfaction with the professional abilities of the doctor) | Medical services (satisfaction with the information and advice, involvement in the treatment) | |
| 18 Helpster.de | |||||
| 19 Topmedic.de | Doctor (patient involvement in choice of alternative therapies, friendliness, readiness to help, respectfulness) | Doctor (maintenance of the atmosphere of privacy) | Doctor (thoroughness of examination, professional competence) | Doctor (comprehensibility of explanation) | |
| 20 Die-arztempfehlung.com | I find the relation between my treatment and the ensuing costs to be very good | All of my questions were answered by the doctor and his/her team to my satisfaction | |||
| 21 Mein-guter-arzt.de | Advice | ||||