Table 2.

Component Loadings for Sample 1 (N₁ = 453) and Sample 2 (N₂ = 438): Correlations between Individual items and the Underlying Component.

Patient satisfaction with Cancer Care	Component Loadings
Scale Items	Eigenvalue (λ) 14.58	Eigenvalue (λ) 15.25
	Sample 1	Sample 2
1. I felt that my health concerns were understood.	.782	.756
2. I felt that I was treated with courtesy and respect.	.762	.739
3. I felt included in decisions about my health.	.816	.751
4. I was told how to take care of myself.	.741	.725
5. I felt encouraged to talk about my personal health concerns.	.758	.715
6. I felt I had enough time with my doctor.	.774	.790
7. My questions were answered to my satisfaction.	.805	.815
8. Making an appointment was easy.	.549	.577
9. I knew what the next step in my care would be.	.670	.745
10. I feel confident in how I deal with the health care system.	.744	.791
11. I was able to get the advice I needed about my health issues.	.817	.851
12. I knew who to contact when I had a question.	.695	.747
13. I received all the services I needed.	.798	.780
14. I am satisfied with the care I received.	.855	.829
15. The doctors seemed to communicate well about my care.	.830	.792
16. I received high quality care from my regular doctor.	.723	.752
17. I received high quality care from my specialists.	.811	.803
18. My regular doctor was informed about the results of the tests I got.	.541	.630

Extraction Method: Principal Components Analysis