Table 2.

Comparative Perceptions of Scheduling and Check-in between Navigated and Non-navigated Patients

When you think about your care, please tell us whether each was true for you using the following answers (response: definitely yes, somewhat yes, somewhat no, definitely no)	Total % definitely yes (n = 253)	Navigated % definitely yes (n = 72)	Non-navigated % definitely yes (n = 181)	P-value
You were able to schedule an appointment as soon as you and your doctor thought you needed it	86	90	84	p = 0.196
Your doctor or health center helped you understand what to expect at your visit to the Avon Breast Center	65	79	60	p = 0.003
You received a reminder letter or telephone call about your appt	80	89	77	p = 0.029
The staff answered the telephone promptly when you called	62	63	61	p = 0.862
The Massachusetts General Hospital was easy to find	88	88	88	p = 0.940
The Avon Breast Center was easy to find	84	82	85	p = 0.615
The waiting room area was comfortable	80	86	78	p = 0.139
You felt welcomed at the Avon Breast Center	79	89	75	p = 0.012

*Comparison of navigated and non-navigated patients by chi-square tests. Responses other than ‘definitely yes’ were grouped together for comparison against the group who responded ‘definitely yes’