Table 3.

Patient Experience with Clinical Care, Navigated and Non-Navigated Patients, 2005–2007 (% rating ‘excellent’)

	Total % (n = 253*)	Navigated patients % (n = 72*)	Non-navigated patients % (n = 181*)	P-value
The way the staff explained what to expect during your examination	52	54	51	p = 0.702
You were treated with dignity and respect	65	59	67	p = 0.236
The concern the staff showed for your privacy	63	58	65	p = 0.337
The concern the staff showed about your cultural and religious beliefs and customs	56	45	54	p = 0.014
The way the staff helped your pain and discomfort	50	42	55	p = 0.102
The instructions about how to care for yourself at home	57	58	57	p = 0.893
The way the doctors and nurses answered your questions	60	58	62	p = 0.586
The concern the staff showed for your concerns and worries	60	57	61	p = 0.658
The respect the staff showed for your family and friends who were helping you	60	56	62	p = 0.467
Helpfulness of information about your diagnosis and test results	55	53	56	p = 0.647
Communication between the Avon Breast Center and your primary care doctor or nurse	54	55	54	p = 0.956
Overall quality of care provided to you	60	55	62	p = 0.294

**n varies for each item as respondents could indicate that the item “did not apply” to them, so the tests for significance include only those people who provided a rating for the item (navigated, n = 52–72; non-navigated, n = 90–181)