Table 12.
Patient survey scores* in control and SPI2 hospitals before (survey 1) and after (survey 2) phase two of Safer Patients Initiative (SPI2)
| Control hospitals | SPI2 hospitals | Range at baseline | Effect of SPI2 (99% CI)†‡, P value | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Survey 1 | Survey 2 | Absolute % change | Survey 1 | Survey 2 | Absolute % change | ||||||||||
| No of patients | Score (SE) | No of patients | Score (SE) | No of patients | Score (SE) | No of patients | Score (SE) | ||||||||
| Overall, how would you rate the care you received? | 4200 | 82 (0.4) | 3913 | 85 (0.3) | 4 | 4277 | 80 (0.4) | 3705 | 84 (0.3) | 4 | 75-87 | 1 (−1 to 3), 0.292 | |||
| Overall, did you feel you were treated with respect and dignity while you were in the hospital? | 4111 | 78 (0.4) | 3807 | 82 (0.4) | 4 | 4167 | 76 (0.4) | 3604 | 80 (0.4) | 3 | 65-85 | 0 (−2 to 2), 0.702 | |||
| How would you rate how well the doctors and nurses worked together? | 4182 | 87 (0.4) | 3878 | 88 (0.4) | 1 | 4220 | 88 (0.4) | 3677 | 89 (0.4) | 1 | 83-91 | 0 (−2 to 2), 0.597 | |||
| In your opinion, how clean was the hospital room or ward that you were in? | 4113 | 75 (0.4) | 3870 | 77 (0.4) | 2 | 4201 | 77 (0.4) | 3645 | 78 (0.4) | 1 | 70-80 | −1 (− to 1), 0.141 | |||
| How clean were the toilets and bathrooms that you used in hospital? | 4141 | 76 (0.4) | 3877 | 78 (0.4) | 2 | 4220 | 78 (0.4) | 3665 | 79 (0.4) | 1 | 70-82 | −1 (−3 to 1), 0.204 | |||
*Mean values of five survey scores in control and SPI2 hospitals for first and second patient surveys, rated between 0-100.
†Values >1 favours SPI2.
‡Values differ from simple subtraction because of rounding.