Table 3.
Descriptive statistics
| Variable | Mean | |
|---|---|---|
| Importance | Qual. of ktalk†‡ | |
| “Finding information” | 3.1±0.8 | 3.3±0.6 |
| “Getting to know others” | 3.2±0.8 | 3.3±0.4 |
| “Staying in touch with others” | 3.1±0.8 | 3.1±0.6 |
| “Seeking help” | 3.2±0.9 | 3.1±0.6 |
| “Expressing oneself” | 3.5±0.8 | 3.5±0.7 |
| “Freq. of crashing” (pfc1)‡ | 2.0±1.0 | |
| “Response timeliness” (pfc2)‡ | 3.0±0.8 | |
| “Usefulness” (pu) | 3.2±0.8 | |
| “Ease of use” (peou) | 3.4±0.8 | |
| “Use intention” (int) | 3.3±0.8 | |
| “Satisfaction” (sat)‡ | 3.6±0.5 | |
†
Composite scores by taking an average of the “effectiveness” and “ease of use” measures;
‡
ktalk users only, N = 15.