Table 2.
Factor analysis of 133 PS-13 care satisfaction questionnaires from both private and public Hospitals, Uganda, 2007-2008
| 13 Questions | Quality care | Responsiveness | Management | |
|---|---|---|---|---|
| 1. | There were enough discussions about whether you needed to have TB treatment. | 0.99690 | -0.09924 | -0.01311 |
| 2. | There was enough discussion about when you should start TB treatment. | 1.00228 | -0.10546 | 0.00025 |
| 3. | If you had another illness again, you would choose the same doctors. | -0.08208 | 0.570347 | -0.06643 |
| 4. | If you had other options, you would prefer to complete your TB treatment in this same hospital. | -0.07065 | 0.59967 | -0.16042 |
| 5. | The results of the TB treatment will be as good as you expect. | 0.38280 | 0.36453 | 0.10851 |
| 6. | The care you received was as good as any you might have gotten anywhere. | 0.69595 | 0.21482 | -0.16255 |
| 7. | The nurses were available when you needed them. | 0.09547 | 0.58425 | 0.01213 |
| 8. | Other hospital personnel treated you in an efficient and courteous manner. | 0.10808 | 0.55706 | 0.00432 |
| 9. | If you had another illness again, you would choose the same hospital. | -0.10520 | 0.38907 | 0.31048 |
| 10. | How satisfied were you with amount of time the doctors spent with you at the hospital visit? | 0.27014 | -0.14554 | 0.59387 |
| 11. | How satisfied were you with amount of waiting time you spent to see the doctor at the hospital visit? | 0.33268 | 0.46827 | 0.24614 |
| 12. | How satisfied are you with the overall care and services received at the hospital? | -0.02934 | 0.02510 | 0.73496 |
| 13. | Would you recommend this hospital to somebody else seeking health care? | -0.20946 | -0.01600 | 0.68835 |
Bold face = loading factors. PS-13 = 13 item patient satisfaction questionnaire