Table 6.
Multiple regression model for relative patient satisfaction scores among 133 TB patients in Kampala, Uganda, 2007-2008
| PS-13 satisfaction subscales | SIMS satisfaction subscales | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Quality of care | Responsiveness | Management | Action and usage | Potential problems | ||||||
| Univariate | Multivariate | Univariate | Multivariate | Univariate | Multivariate | Univariate | Multivariate | Univariate | Multivariate | |
| Variables | ||||||||||
| Hospital | ||||||||||
| Mengo | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 |
| Mulago | 0.68 | 0.48 | 0.92 | 0.86 | 1.01 | 1.02 | 0.97 | 0.89 | 0.66 | 0.65 |
| (0.64-0.72) | (0.42-0.52) | (0.90-0.94) | (0.81-0.90) | (0.99-1.03) | (0.97-1.07) | (0.90-1.03) | (0.78-1.02) | (0.60-0.72) | (0.49-0.88) | |
| Sex | ||||||||||
| Women | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 |
| Male | 1.06 | 0.93 | 0.96 | 0.95 | 1.01 | 1.01 | 1.06 | 1.12 | 0.88 | 1.05 |
| (0.88-1.28) | (0.81-1.15) | (0.90-1.02) | (0.91-1.00) | (0.96-1.06) | (0.96-1.06) | (0.93-1.21) | (0.99-1.28) | (0.69-1.12) | (0.81-1.37) | |
| HIV-status | ||||||||||
| Negative | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 |
| Positive | 1.08 | 1.04 | 1.01 | 0.99 | 1.00 | 1.01 | 1.11 | 1.16 | 1.04 | 0.99 |
| (0.90-1.30) | (0.91-1.19) | (0.95-1.07) | (0.94-1.05) | (0.98-1.08) | (0.96-1.06) | (0.97-1.26) | (1.01-1.33) | (0.80-1.32) | (0.80-1.22) | |
| Age group | ||||||||||
| 18-24 yrs | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 |
| 25-34 yrs | 1.00 | 1.12 | 1.00 | 1.04 | 1.05 | 1.13 | 0.94 | 0.77 | 1.02 | 1.13 |
| (0.83-1.21) | (0.93-1.34) | (0.94-1.06) | (0.97-1.12) | (1.00-1.11) | (1.05-1.21) | (0.83-1.08) | (0.64-0.93) | (0793-.30) | (0.85-1.51) | |
| 35-44 yrs | 1.13 | 0.96 | 1.01 | 1.05 | 1.01 | 1.10 | 0.93 | 0.72 | 0.95 | 1.09 |
| (0.91-1.38) | (0.75-1.22) | (0.95-1.08) | (0.97-1.14) | (0.96-1.07) | (1.02-1.19) | (0.80-1.08) | (0.59-0.88) | (0.73-1.26) | (0.79-1.54) | |
| 45+ yrs | 1.13 | 1.11 | 1.06 | 1.08 | 0.99 | 1.12 | 1.01 | 0.77 | 1.42 | 1.36 |
| (0.89-1.45) | (0.89-1.48) | (0.98-1.14) | (0.98-1.18) | (0.92-1.06) | (1.02-1.24) | (0.84-1.21) | (0.61-0.96) | (1.04-1.93) | (0.95-1.95) | |
| Patient category | ||||||||||
| Starting therapy |
1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 |
| Two therapy | 1.03 | 1.06 | 1.02 | 1.04 | 1.02 | 1.04 | 1.13 | 1.26 | 0.88 | 0.87 |
| (0.85-1.26) | (1.10-1.24) | (0.96-1.08) | (0.97-1.10) | (0.97-1.07) | (0.98-1.11) | (0.98-1.30) | (1.08-1.47) | (0.68-1.13) | (0.68-1.12) | |
| Completed therapy |
1.05 | 1.05 | 1.03 | 1.04 | 1.06 | 1.09 | 1.09 | 1.23 | 1.00 | 0.91 |
| (0.87-1.28) | (0.90-1.22) | (0.97-1.09) | (0.98-1.11) | (1.00-1.11) | (1.03-1.16) | (0.94-1.25) | (1.06-1.44) | (0.77-1.28) | (0.72-1.15) | |
| Income | ||||||||||
| No | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 |
| Yes | 0.93 | 1.07 | 0.98 | 1.00 | 1.02 | 1.07 | 1.00 | 0.93 | 0.81 | 0.91 |
| (0.76-1.14) | (0.93-1.24) | (0.92-1.04) | (0.94-1.06) | (0.97-1.08) | (1.01-1.14) | (0.86-1.16) | (0.80-1.08) | (0.62-1.06) | (0.72-1.16) | |
| Education | ||||||||||
| None | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 | 1.00 |
| Yes | 0.66 | 0.91 | 0.94 | 1.02 | 1.02 | 1.01 | 1.05 | 1.12 | 0.72 | 1.03 |
| (0.52-0.82) | (0.77-1.09) | (0.88-1.02) | (0.95-1.09) | (0.95-1.08) | (0.94-1.08) | (0.88-1.25) | (0.94-1.34) | (0.51-1.01) | (0.77-1.38) | |
| Male*35-44 | - | 1.59 | - | - | - | - | - | - | - | - |
| (1.19-2.11) | ||||||||||
| No income*45+ | - | - | - | - | - | 0.85 | - | - | - | - |
| (0.74-0.98) | ||||||||||
| Male*public | - | - | - | - | - | - | - | - | - | 0.58 |
| hospital | (0.40-0.86) | |||||||||
| R2 | - | 0.59 | - | 0.27 | - | 0.19 | - | 0.17 | - | 0.43 |
Dependent variables for PS-13 patient service satisfaction were log (quality of care), log (responsiveness), and log (management). Dependent variables for SIMS scale were log (action and usage), and log (potential problems). PS-13 = 13-item patient service satisfaction questionnaire, SIMS = satisfaction with information about TB medicine scale