Table 6.
Survey Questionnaire
| Intrinsic qualities of PACS | |
| Ease of use | Generally speaking, the PACS system is easy to use. |
| It is easy to master PACS system functionalities. | |
| The graphical interfaces of PACS are clear and easy to understand. | |
| It is easy to find images from the other facilities in PACS.a | |
| It is easy to send images and information to other facilities using PACS.a | |
| Screen quality | The PC screens available in our facility are of acceptable quality. |
| The specialized PACS screens are of acceptable quality. | |
| The quality of the screens encourage me to use PACS. | |
| PACS-RIS integration | The PACS/RIS subsystems are well integrated. |
| The PACS/RIS/Dictation subsystems are well integrated. | |
| Joint use of PACS/RIS/Dictation makes the work easier. | |
| When the data on a patient comes from different facilities, the PACS/RIS systems provide well-integrated information.a | |
| When the data on a patient comes from different facilities, the PACS/RIS/Dictation systems provide well-integrated information.a | |
| Reliability | PACS is rarely offline because of technology breakdowns. |
| Unexpected PACS service outages rarely occur. | |
| PACS use is uninterrupted because the system is bug-free. | |
| Accessibility | We have a sufficient number of PACS work stations. |
| I have rarely had to wait for access to a work station in order to consult PACS. | |
| I have easy access to PACS from my home computer.a | |
| Response time | I have the impression that images download quickly. |
| We have quick access to images from other facilities.a | |
| With the exception of image management, PACS responds quickly. | |
| Perceived usefulness | Overall, PACS provides a complete range of functionalities that support my work as a professional. |
| My clinical practices are very well harmonized with PACS. | |
| Using PACS is compatible with all aspects of my tasks. | |
| Data quality | |
| The PACS images produced locally in your facility (or externally) are: | |
| Complete | |
| Reliable and precise | |
| Well organized and carefully presented | |
| Available in a timely manner | |
| Secure and confidential | |
| Quality of technical support | |
| The staff in your hospital who provide technical assistance for PACS | |
| Are easy to reach | |
| Provide quick service | |
| Are competent | |
| Pay attention to user needs | |
| Are able to find satisfactory solutions | |
| Use | |
| I often use the PACS system to fulfill my functions. | |
| I use the PACS system for the great majority of my clientele. | |
| I use a wide range of the PACS system’s functionalities. | |
| I often use the PACS system to obtain clinical data from other facilities. | |
| Overall satisfaction | |
| Overall, my experience using the PACS system has been satisfactory. | |
| I enjoy using the PACS system in my work. | |
| Overall, using PACS is more satisfying than using the old system. | |
| Benefits | |
| Productivity | My personal productivity has improved since I have been using the PACS system. |
| Using PACS allows me to save time. | |
| Using PACS has saved me some of the time I used to spend moving about. | |
| The work load has increased due to the greater number of requests for medical imaging examinations, particularly those originating outside my facility.a | |
| Quality of services | When compared to the use of photographic films, our use of PACS has improved quality of care. |
| Use of PACS has improved the quality of medical imaging diagnoses. | |
| PACS has reduced the time between examination requests and the delivery of results. | |
| PACS use has led to improved relations between professionals. | |
| Inter-hospital access | PACS has made medical imaging services more accessible.a |
| Regional PACS has reduced waiting times for patients in my region.a | |
| The PACS system has reduced patient transfers between facilities.a | |
| PACS has reduced the impact of staffing shortages in medical imaging.a | |
| Confirmation of expectations | |
| My personal experience with PACS is better than I had expected. | |
| Generally speaking, the benefits of PACS are in line with my initial expectations. | |
| The ease of access to images from other facilities is better than what I had initially hoped.a | |
| Intended future use | |
| I want to continue using the PACS system in my clinical activities. | |
| I want to continue using PACS to obtain imaging data from other facilities.a | |
| If I could, I would like to become more proficient at using the PACS system. | |
aItems measuring the inter-hospital context