Table 4.

Key features of a good AOD service

Key Features	n % (n = 70)
Supportive staff	39 (56%)
Location (i.e., accessible by public transport, not too far to travel)	15 (21%)
Suitable environment (i.e., calm, clean, quiet)	12 (17%)
Accessible opening hours (i.e., including outside of business hours: evenings and weekends)	12 (17%)
Staff personally experienced with drug use	11 (16%)
Case management	9 (13%)
Immediate/quick appointment (i.e., no waiting lists)	9 (13%)
Accurate information made available	5 (7%)
Individually tailored treatment, with multiple treatment options and client input	5 (7%)