Table 5.
Participants' reports of the intervention
| Statement | Agree (n) | Neutral (n) | Disagree (n) |
|---|---|---|---|
| I found the questions understandable | 4 | 1 | 1 |
| I think I have gained more insight into my complaints | 5 | 1 | 0 |
| I found it supportive to fill out the diary | 5 | 1 | 0 |
| I was able to do the given tasks | 4 | 1 | 1 |
| I have learned some methods I can use to handle my complaints | 4 | 2 | 0 |
| I found it fun to use the phone | 4 | 1 | 1 |
| I found it inspiring to use the phone | 4 | 2 | 0 |
| I found it meaningful to use the phone | 5 | 1 | 0 |
| I found it time consuming to use the phone | 2 | 2 | 2 |
| I found it frustrating to use the phone | 0 | 3 | 3 |
| I found it difficult to use the phone | 0 | 2 | 4 |
| I found it scary to use the phone | 0 | 1 | 5 |
| I found it boring to use the phone | 0 | 1 | 5 |
| I found it shameful to use the phone | 0 | 0 | 6 |
| I found it disrupted my privacy to use the phone | 0 | 2 | 4 |
| I found it burdensome to use the phone | 1 | 1 | 4 |
| I found it disturbing to use the phone | 2 | 2 | 2 |
| I found it exciting to use the phone | 5 | 1 | 0 |
| I found the mobile phone user friendly | 4 | 1 | 1 |
| I found the size of the mobile phone suitable | 3 | 1 | 2 |
| I found the mobile phone to be too heavy | 2 | 2 | 2 |
| I found the display screen on the mobile phone good | 4 | 1 | 1 |
| The letters on the screen were a suitable size | 4 | 1 | 1 |
| The sound signaling diaries and feedback were suitable | 5 | 0 | 1 |