Table 2.

Satisfaction level of clients in regard to 20 items of the questionnaire.

Question	Very poor	Poor	Fair	Good	Very good
Courtesy of staff in the registration area	4.5	2.7	16.3	2.7	4.5
Comfort and pleasantness of the waiting area	8.7	10	25.3	21.5	34.5
Comfort and pleasantness during examination	12.5	3.4	14.6	14.3	55.2
Friendliness/courtesy of the nurse	6.1	2.9	13	17.9	61
Concern the nurse showed for doing medical orders	6.2	3.8	12.9	28	56.3
Courtesy of security staff	6.8	2.3	12.7	18.6	59.6
Courtesy of staff who transfer the patients	11	4.3	11.5	19.6	53.6
Length of wait before going to an exam room	16.8	9.4	15.6	17.3	40.9
Friendliness/courtesy of the care provider	4.9	2.2	10.4	16.7	65.8
Explanations the care provider gave you about your condition	8.6	7.8	16.4	16.4	50.8
Concern the care provider showed for your questions or worries	7	7	18.5	18.8	48.7
Care provider's efforts to include you in decisions about your treatment	17.8	8.7	13.2	14.3	46
Information the care provider gave you about medications	10	8.3	14.5	17.8	49.4
Instructions the care provider gave you about follow-up care	7.8	8.1	11.3	15.6	57.2
Degree to which care provider talked with you using words you could understand	6.9	5.1	15.2	13.3	59.5
Amount of time the care provider spent with you	9.3	10.9	15.4	15.7	48.7
Frequency of being visit by physicians	9.8	5.5	19.3	16.7	48.7
Overall cheerfulness of our practice	7.7	5.8	23.3	28.3	34.9
Overall cleanliness of our practice	14.5	7.7	19.8	29.3	28.7
Likelihood of your recommending our practice to others	10.9	7.5	16.6	27	38