Table 3.

Summary of participants’ responses and observations during prepilot usability testing (N=4)

Goals	Task	Observations and Responses Regarding Content and Technical Aspects of the Program (n for Each Observation)
Overall ease of use	Page navigation: Understand and follow navigation instructions	Technical: Expectation of auto advance vs use of “next” button (3) Progress bar meaning unclear (3) Dislike of required scrolling on certain screens (due to resolution of personal computer monitor used in testing) (2)
Complete query component	Understand and answer each item of each scale	Content: Confusion between “ethnicity” and “race” (2) Doubt was expressed regarding the ability of most patients to identify a treatment preference after the biopsy and before the appointment to review options (3) Request for brief explanation of treatment options before query component (1) The phrase “home self-care” confusing (3) Wording of information priority pairings led participants to believe the same item was repeated (4) Difficulty recalling which section was which when asked to evaluate the various sections (4)
Receive customized education/coaching component	Open, understand, and review sections	Technical: Unclear how to proceed after video clips (4) Double clicks used to open menu items when single clicks were adequate (1) Content: Information and content valuable (4)