Table 3.

Methods utilized to increase recruiting and follow up of the participants in the study.

	Recommended recruiting methods:
1	Ensure all research assistants are adequately trained, fully informed and supervised closely
2	Liaise closely with clinic staff (administrative and clinical) and ensure they are fully informed about the recruiting process; set up a process to address any queries or concerns expediently
3	Recruit in privacy, ensuring the participants feel comfortable discussing the study and feel confidentiality is assured
4	Supply appropriate information about the study in plain folders
5	Employ research assistants who are independent of the clinical relationship to remain clear of the patient doctor relationship.
	Methods to maximize retention:
1	Communicate regularly with participants, being particularly sensitive to maintain confidentiality
2	Prompt participants prior to sending follow up to confirm contact details
3	Maintain contact with participants using the same staff to engender familiarity and trust
4	Provide easy access to study staff by email or a free-call telephone number, including being available after hours (until 9 pm weeknights and on weekends)
5	Manage positive results efficiently, respectfully and at no cost to the participant
6	Provide small incentive payments and small gifts when appropriate.