Table 1.

Table of themes

Central theme	subtheme	Context
Accessibility	Waiting time—too long for a service response	Structure of services
	Problems receiving home visits	Structure of services and process of care
	Difficulty accessing a service	Structure of services
	Difficulty accessing medication	Structure of services
	Difficulty accessing a face-to-face consultation	Structure of services and process of care
Ineffective and inefficient triaging		Process of care
Quality of service user–practitioner communication		Process of care
Lack of consideration for parents and children		Process of care
Satisfaction with treatment		Outcomes for patients and service users
Users’ ability to cope with condition and health outcomes		Outcomes for patients and service users