Table 5.
Themes and subthemes describing how use of EMR worsened the quality of personal cognitive performance
% Mentioning theme | |||
---|---|---|---|
Both hospitals | Hospital 1 | Hospital 2 | |
WORSENED QUALITY OF PERSONAL COGNITIVE PERFORMANCE | |||
Worsened situation awareness and ability to stay informed | 45% | 36% | 56% |
Unaware/uninformed because clinical notes less personal and less complete | |||
Copy-and-pasted notes do not provide new information | |||
Difficult to take in gestalt | |||
Difficult to tell trends | |||
Unaware/uninformed when problem list is missing from records | |||
Unaware/uninformed when no indication that tests have been done | |||
At discharge, cannot tell what medications were added or removed during hospitalization | |||
Unclear what was colleagues' thought process (garbage in-garbage out) | 35% | 9% | 67% |
EMR use diverts attention from primary task | 25% | 36% | 11% |
Worsened communication | 10% | 0% | 22% |
Worsened communication between physicians | |||
Reduced (face-to-face) communication with nurses and other hospital staff | |||
Worse communication between physicians and patients' families | |||
Overreliance on possibly incorrect information | 10% | 0% | 22% |
Reliance on notes with inaccuracies created and perpetuated by copying and pasting | |||
Unable to flip through EMR looking for information as was possible with paper chart | 10% | 0% | 22% |
Reduced attention to detail | 5% | 0% | 11% |
Templates do not convey or integrate thought as well as prose | 5% | 0% | 11% |