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. Author manuscript; available in PMC: 2011 Apr 8.
Published in final edited form as: Cogn Technol Work. 2011 Mar;13(1):11–29. doi: 10.1007/s10111-010-0141-8

Table 5.

Themes and subthemes describing how use of EMR worsened the quality of personal cognitive performance

% Mentioning theme

Both hospitals Hospital 1 Hospital 2
WORSENED QUALITY OF PERSONAL COGNITIVE PERFORMANCE

Worsened situation awareness and ability to stay informed 45% 36% 56%
 Unaware/uninformed because clinical notes less personal and less complete
 Copy-and-pasted notes do not provide new information
 Difficult to take in gestalt
 Difficult to tell trends
 Unaware/uninformed when problem list is missing from records
 Unaware/uninformed when no indication that tests have been done
 At discharge, cannot tell what medications were added or removed during hospitalization

Unclear what was colleagues' thought process (garbage in-garbage out) 35% 9% 67%

EMR use diverts attention from primary task 25% 36% 11%

Worsened communication 10% 0% 22%
 Worsened communication between physicians
 Reduced (face-to-face) communication with nurses and other hospital staff
 Worse communication between physicians and patients' families

Overreliance on possibly incorrect information 10% 0% 22%
 Reliance on notes with inaccuracies created and perpetuated by copying and pasting

Unable to flip through EMR looking for information as was possible with paper chart 10% 0% 22%

Reduced attention to detail 5% 0% 11%

Templates do not convey or integrate thought as well as prose 5% 0% 11%
HHS Vulnerability Disclosure