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. Author manuscript; available in PMC: 2012 Jan 1.
Published in final edited form as: J Public Health Dent. 2011 WINTER;71(s1):S84–S94. doi: 10.1111/j.1752-7325.2011.00234.x

Table 1.

Summary of TCU Assessment Instrument Domains and Scales

  1. Needs/Pressures for Change a

    1. Clinical needs: staff valuations about needs to improve clinical care (patient assessments, engagement, decision-making)

    2. Program needs: staff valuations about program strengths/weaknesses and issues that need attention such as goals, performance, staff relations, and information systems

    3. Treatment needs: staff perceptions of specialized clinical and operational training needs

    4. Pressure for changes: staff perceptions about internal/external pressure for innovation

  2. Staff Attributes a

    1. Growth: emphasis on developing personal skills and professional growth

    2. Efficacy: confidence in personal skills and effectiveness

    3. Influences: perceived influence and professional respect from peers

    4. Adaptability: ability to adapt effectively to new ideas and change

    5. Satisfaction: general satisfaction with job and work environment

  3. Institutional Resources a

    1. Offices: adequacy of office equipment and physical space available

    2. Staffing: overall adequacy of staff size and skills available

    3. Training: priority given to staff training and education

    4. Equipment: adequacy of computerized systems and services

    5. Internet: access to e-mail and internet for professional communications

    6. Supervision: confidence in leadership and team-based management

  4. Organizational Climate a

    1. Mission: staff understanding of service mission and clarity of goals

    2. Cohesion: mutual trust and cooperation within workgroup

    3. Autonomy: sufficient authority and latitude allowed to perform job

    4. Communication: adequacy of information network and interactions with leadership

    5. Stress: perceived strain, stress, and role overload

    6. Change: staff openness and acceptance of changes needed in services

  5. Workshop Evaluation (Post Training)

    1. Innovation quality and utility

    2. Resources and staff skills available

    3. Adequacy of training

    4. Support and commitment expected

    5. Major barriers expected

  6. Workshop Assessment at Follow-up

    1. Innovation quality and utility

    2. Resources and staff skills available

    3. Adequacy of training

    4. Support and commitment experienced

    5. Major barriers encountered

a

These scales are from the Organizational Readiness for Change (ORC) Form.

Note. All TCU assessments are available without charge from www.ibr.tcu.edu.