Table 3.

What was helpful about UKanQuit Services

	N (%)
Staff encouragement, support and counseling “You guys did excellent. The friendliness of the people who visited me.” “Her outlook and her encouragement”	82 (41.8)
Other “I don’t remember the visit because I was heavily medicated,” “A lot was helpful but I couldn’t tell you exactly what part was the most helpful”	53 (27.1)
Information/education material “Provided me with a lot of info and the packet was helpful.” “The information packet”	41 (20.9)
Program not helpful “I really didn’t need their information, I was able to quit without it.” “Nothing helpful except the companionship”	14 (7.1)
Medication advice/referral “They took the time and set up the patches for me” “She helped me with questions about medication, especially Chantix”	5 (2.6)
Referral to Quit line “Talking on the phone”	1 (0.5)

N= represents number of comments coded. Some of the comments fall within multiple domains and were so coded. “Other” included “don’t remember visit”, “Don’t know/not sure/Can’t think of anything”.