Table 5. Perception of care and quality problems^*1.

	D	AUS	CDN	F	I	NL	NZ	N	S	UK	USA
Following specialist treatment, all relevant health-related information is communicated (always or often)	78%	95%	85%	95%	66%	93%	93%	90%	70%	83%	75%
The information is communicated in good time (always or often)	72%	77%	67%	88%	50%	66%	72%	69%	56%	54%	65%
Information about further treatment arrives 4 days later at most after hospital release (always or often)	69%	68%	22%	18%	90%	58%	84%	23%	22%	32%	56%
Patients rarely or never have …
difficulties paying for medications or making co-payments	23%	14%	16%	33%	14%	18%	13%	45%	46%	38%	4%
difficulties accessing certain diagnostic procedures	38%	22%	15%	25%	14%	34%	8%	55%	40%	38%	24%
long waiting times for a specialist appointment	9%	10%	2%	15%	5%	9%	6%	7%	5%	21%	24%
long waiting times for treatment appointments after diagnosis is made	36%	20%	22%	43%	17%	12%	10%	21%	22%	32%	58%
More than half the patients were able to make an appointment on request on the same or subsequent day (sum of individual items)*2	78%	79%	39%	87%	92%	87%	91%	69%	60%	87%	70%
Opportunity to visit a doctor outside normal consulting hours (apart from emergency admission)*2	54%	50%	43%	78%	77%	97%	89%	38%	54%	89%	29%
My practice has …
experience in the recognition and handling of adverse events*2	48%	85%	41%	41%	50%	30%	84%	59%	85%	94%	65%
There are areas of quality of care that should be reconciled with targets at least once a year*2	55%	52%	32%	30%	29%	41%	81%	18%	46%	82%	61%
There is information available for comparing the care provided by my own practice with others (routinely or occasionally)*3	48%	43%	32%	74%	0%	73%	55%	23%	79%	88%	61%

^*1missing response/unsure max. 2%;

^*2 missing response/unsure max. 4%;

^*3missing response/unsure up to 17%; AUS, Australia; CDN, Canada; D, Germany; F, France; I, Italy; NL, Netherlands; NZ, New Zealand; N, Norway; S, Sweden; UK, United Kingdom; USA, United States