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. 2011 Apr 28;4:111–118. doi: 10.2147/JMDH.S17154

Table 4.

Patient satisfaction survey and primary care provider satisfaction survey

Survey items
Patient satisfaction N = 50
  Age (years): mean 69.2
  White 92%
  Overall quality of visit “good” or “excellent” 100%
  Clinic was “organized” (yes) 100%
  Staff were “courteous” (yes) 100%
  Average appointment time 2.5 hours
  Visit was “about the right length of time” (yes) 76%
  Liked being seen by multiple specialists during same appointment (yes) 90%
Primary care provider satisfaction N = 14
  Primary care providers with ≥1 patient seen in clinic N = 35
  Number of responses 14/35 (40%)
How helpful has the Clinic been in your management of patients? Mean score: 4.5
1 = Very unhelpful, 2 = Somewhat unhelpful, 3 = Neutral, 4 = Somewhat helpful, 5 = Very helpful
How would you rate the quality of communication provided by the Clinic regarding patients seen at the clinic (eg, notes, email)? Mean score: 4.5
1 = Poor, 2 = Somewhat unsatisfactory, 3 = Just OK, 4 = Good, 5 = Excellent