Table I.

Framework of indicators for patient satisfaction

Variable	Measure
Overall satisfaction	The medicines were effective.
	I was satisfied with the care.
	I feel better now.
	I felt cared for.
Doctor’s service orientation	Had faith in the doctor.
	The doctor listened to my problems.
	The doctor examined me.
	The doctor explained to me about my
	condition.
	I received discharge instructions.
Nurse’s service orientation	I was received warmly.
	I was not shouted at.
	I was not afraid.
	The staff was courteous.
Tangibles (hospital and staff) Processes	Received medicines.
	Amenities were available.
	The waiting time was not long.
	Visitors were allowed to see me.
	Did not have to pay tips.
	Treatment was not costly.