Table 3.
Score distribution and reliability of the PCAT domains - original and modified scaling.
| PCAT domains | Num. of items | % Com-pletiona | Mean (SD) | Observed range | Floor | Ceiling | % Scaling succes | Cronbach's alpha (SE) |
|---|---|---|---|---|---|---|---|---|
| First Contact Accessibility | 4 | 100.0 | 3.40 (0.52) | 1.00-4.00 | 0.0 | 24.6 | 100.0 | 0.439 (0.020) |
| Ongoing Care | 3 | 100.0 | 3.25 (0.73) | 1.00-4.00 | 2.1 | 29.2 | 33.3 | 0.572 (0.018) |
| Coordination | 2 | 57.8 | 3.43 (0.86) | 1.00-4.00 | 5.5 | 59.4 | 100.0 | 0.702 (0.015) |
| Comprehensiveness (Services Available) | 4 | 100.0 | 3.21 (0.51) | 1.00-4.00 | 0.1 | 12.1 | 100.0 | 0.599 (0.016) |
| Comprehensiveness (Services Provided) | 2 | 100.0 | 3.03 (0.96) | 1.00-4.00 | 9.9 | 33.9 | 100.0 | 0.666 (0.014) |
| Cultural Competence | 2 | 100.0 | 3.50 (0.77) | 1.00-4.00 | 3.8 | 60.1 | 100.0 | 0.832 (0.003) |
| First Contact Accessibility & Ongoing Care | 7 | 100.0 | 3.33 (0.52) | 1.00-4.00 | 0.0 | 14.4 | 100.0 | 0.710 (0.012) |
| Experience with PC (second order factor) b | 13 | 57.8 | 3.35 (0.55) | 1.25-4.00 | 0.0 | 5.9 | 100.0 | 0.799 (0.011) |
a Completion rate: percentage of items responded within the scale from the 2,095 cases responding to the health interview survey.
b The second order factor (F6) is a scale computed from the domains of first contact & ongoing care, coordination, services provided, and cultural competence. It excludes the 'services available' domain.