Table 4.

Increased communication among partners

Site	Evidence
Mid-Manhattan	• On average 117 contacts per quarter, 28% related to medications • On average 8% of all contacts with the NORC program were initiated by a pharmacy per quarter
Lower Manhattan	• Eighty-four patient-related contacts documented for the 39 test patients; of those, 15 were referrals from the primary care center to the NORC program, 12 were new referrals for home care services, and 15 involved self-management plan interventions
Queens	• Approximately 30 contacts (telephone, fax, in person) between the NORC-SSP and community physicians per quarter; increasing percentage initiated by the community physicians (20% on average, per quarter), • NORC-SSP communicated with 39 different community physicians during the project
Brooklyn	• Over 50 patient-related contacts per quarter (over 200 by the end of the implementation year for 45 enrolled patients) with 34 participating community physicians • Increasing number initiated by community physicians (11% by the end of the implementation year)