Table 1.
Socio-demographic characteristics of sample by "Client Satisfaction"
| Variables | Total (%) | More Satisfied (%) | Less Satisfied (%) | P-value |
|---|---|---|---|---|
| Total cases | 280 (100) | 118 (42.1) | 162 (57.9) | |
| Sex: | .911 | |||
| Male | 231 (100) | 97 (42.0) | 134 (58.0) | |
| Female | 49 (100) | 21 (43.0) | 28 (57.0) | |
| Age (yrs) | 42.49 | 44.42 | 41.09 | .001 |
| Length of employment (yrs) | 14.47 | 17.49 | 12.27 | .001 |
| Religion: | .553 | |||
| Muslim | 160 (100) | 65 (41.0) | 95 (59.0) | |
| Christian | 120 (100) | 53 (44.0) | 67 (56.0) | |
| Ethnic group: | ||||
| Hausa | 118 (100) | 53 (45.0) | 65 (55.0) | .423 |
| Others | 162 (100) | 65 (40.0) | 97 (60.0) | |
| Residence: | .206 | |||
| Inside city | 150 (100) | 58 (39.0) | 92 (61.0) | |
| Outside city | 130 (100) | 60 (46.0) | 70 (54.0) | |
| Educational level: | ||||
| Tertiary | 209 (100) | 81 (39.0) | 128 (61.0) | .049 |
| Below Tertiary | 71 (100) | 37 (52.0) | 34 (48.0) | |
| Occupation status: | .045 | |||
| Senior Staff | 196 (100) | 75 (38.0) | 121 (62.0) | |
| Junior Staff | 84 (100) | 43 (51.0) | 41 (49.0) | |
| Salary income ($) | 644.40 | 613.25 | 667.09 | .256 |
| Marital status: | .001 | |||
| Polygamy | 55 (100) | 27 (49.0) | 28 (51.0) | |
| Monogamy | 202 (100) | 90 (45.0) | 112 (55.0) | |
| Others | 23 (100) | 1 (4.0) | 22 (96.0) | |
| No. of children: | .080 | |||
| > 4 | 109 (100) | 53 (49.0) | 56 (51.0) | |
| < = 4 | 171 (100) | 65 (38.0) | 106 (62.0) | |
Note: t-Test for age, length of employment, and income. χ2-Test for other variables.