Table 2.
Selected major outcomes following advanced access implementation, summary of studies
| Outcome | Number of studies | Overall result | Result among studies with concurrent control group |
|---|---|---|---|
| Time to third available appointment | 8 | Statistically significant improvement in 5; any improvement in all 8; only 2 achieved access < 48 hours | N=2; significant improvement in both, one achieved < 48 hour access |
| No show rate | 11 | Statistically significant improvement in 5; >2% absolute improvement in 6; any improvement in 10 | N=4; significant improvement in 2, non-significant change in 2 |
| Patient satisfaction (overall) | 4 | Statistically significant improvement in 1; any improvement in 2 | N=0 |
| Patient satisfaction (appointments) | 4 | Statistically significant improvement in 0; any improvement in 2 Statistically significant worsening in 1 |
N=2; non-significant change in both |
| Continuity of care | 9 | Statistically significant improvement in 3; any improvement in 7 Worsening in 2 (none statistically significant) |
N=3; 1 significant improvement, 2 non-significant change |
| Healthcare utilization | 2 | No significant change in ED visits or hospitalizations; 1 study reduced visits to urgent care | N=1; no significant change |