Skip to main content
. Author manuscript; available in PMC: 2012 Jul 11.
Published in final edited form as: Arch Intern Med. 2011 Apr 25;171(13):1150–1159. doi: 10.1001/archinternmed.2011.168

Table 2.

Selected major outcomes following advanced access implementation, summary of studies

Outcome Number of studies Overall result Result among studies with concurrent control group
Time to third available appointment 8 Statistically significant improvement in 5; any improvement in all 8; only 2 achieved access < 48 hours N=2; significant improvement in both, one achieved < 48 hour access
No show rate 11 Statistically significant improvement in 5; >2% absolute improvement in 6; any improvement in 10 N=4; significant improvement in 2, non-significant change in 2
Patient satisfaction (overall) 4 Statistically significant improvement in 1; any improvement in 2 N=0
Patient satisfaction (appointments) 4 Statistically significant improvement in 0; any improvement in 2
Statistically significant worsening in 1
N=2; non-significant change in both
Continuity of care 9 Statistically significant improvement in 3; any improvement in 7
Worsening in 2 (none statistically significant)
N=3; 1 significant improvement, 2 non-significant change
Healthcare utilization 2 No significant change in ED visits or hospitalizations; 1 study reduced visits to urgent care N=1; no significant change