Table 1.

Communication behaviors in low vs. high PCC video vignettes.

Communication behavior	Vignette version
	Low PCC	High PCC
Verbal
Empathic statements	Absent	Present
Eliciting and validating patient concerns	Absent	Present
Exploring patient context/individualizing care	Less	More
Rapport building and partnership statements	Fewer	More
Patient education	Less	More
Language	Biomedical/complex	Lay
Nonverbal
Affect	Neutral	Positive
Attentiveness/presence	Low	High

PCC: patient-centered communication.