Table 2.
Results concerning infrastructure and organization
| EVALUATION | ||||
|---|---|---|---|---|
| QUESTION | very satisfied- | satisfied- | unsatisfied- | very unsatisfied |
| 1. Satisfaction with the telephonic availability of the pediatric practice | 76.1% | 22.4% | 1.5% | 0% |
| 2. Friendliness of the staff at the reception | 91% | 7.5% | 0% | 1,5% |
| 3 a-d. Questions concerning the consulting hours (duration, waiting period, ...) | 79% | 17% | 3% | 1% |
| 4 a-d. Questions concerning infrastructure of the practice (parking possibilities, waiting area,...) | 55% | 29% | 13% | 3% |
| 5. Satisfaction with waiting time | 66% | 28% | 6% | 0% |