Donna:	So, you will take this tube of ointment … [hand-salve] … bring it home … empty it out … and fill it up with the right ointment [hydrocortisone] … then you have hand-salve! But now I don't do that … but I ought to do it in order to get the right treatment. Because I know, I have had eczema since I was a kid so I know my body quite well and I know what works.
First author:	But can't you ask for the right ointment then?
Donna:	I have done that, but first they gave me another salve and it didn't work at all … then I got hand-salve … it was a little bit better but not really very good, so now I have to bring it up with them again and say [claps her hands together] now you have to do something about it!