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. 2011 Mar 13;21(4):526–536. doi: 10.1007/s10926-011-9302-8

Table 3.

Topics of verbatim additional responses and comments as to why some employers don’t hire or retain workers with disabilities

Subject Respondents
Percentage N
Concerns about job performance or qualifications 13.1 57
Employers don’t know or understand disability or accommodation issues, need training 9.7 42
Concerns about cost, including accommodations, insurance, accessibility 6.7 29
Concerns about liability to lawsuits and complaints 4.4 19
Hassles such as paperwork, time spent learning about accommodations, etc.* 3.7 16
Employers’ fear of the unknown* 3.4 15
Employer discrimination, ill will, relying on stereotypes of people with disabilities 3.4 15
Concerns over customer/client reaction or public image* 2.5 11
Employers uncomfortable around people with disabilities, don’t know how to behave* 2.1 9
Concerns that the worker will not fit in or co-workers will react badly 2.1 9
Don’t encounter or recruit applicants or workers with disabilities 1.4 6
Attitudes of workers with disabilities, including an attitude of entitlement* 1.4 6

* New topic distinct from reasons presented to respondents