Table 2.
No-show rates by portal enrollee status at time of clinic appointment
| Parameter | Nonuser No-Show Rate (%) |
HPV Enrollee No-Show Rate (%) |
Pa | OR Nonuser/ Enrollee (95% CI) |
|
| All appointments | 10.6 (18,423/173,204) | 5.0 (1245/24,915) | < .001 | 2.26 (2.2-2.33) | |
| Race | |||||
| Asian | 5.5 (277/5013) | 4.1 (37/900) | .09 | 1.36 (1.14-1.63) | |
| Black | 16.4 (12,325/75,141) | 8.4 (418/4949) | < .001 | 2.13 (2.02-2.24) | |
| White | 5.7 (4468/78,317) | 4.1 (745/18,209) | < .001 | 1.42 (1.36-1.48) | |
| Other | 9.2 (1353/14,733) | 5.3 (45/857) | < .001 | 1.82 (1.56-2.13) | |
| Age group | |||||
| ≥ 65 | 5.9 (1718/29,182) | 3.5 (169/4862) | < .001 | 1.74 (1.6-1.89) | |
| 55-64 | 6.8 (1360/19,964) | 4.1 (236/5701) | < .001 | 1.69 (1.57-1.82) | |
| 40-54 | 8.6 (2391/27,829) | 5.2 (378/7238) | < .001 | 1.71 (1.61-1.81) | |
| 30-39 | 10.6 (1526/14,372) | 5.5 (196/3537) | < .001 | 2.02 (1.87-2.19) | |
| 18-29 | 15.2 (2311/15,203) | 7.1 (150/2117) | < .001 | 2.35 (2.15-2.57) | |
| ≤ 17 | 13.7 (9117/66,654) | 8.0 (116/1460) | < .001 | 1.84 (1.67-2.02) | |
| Sex | |||||
| Male | 10.8 (7988/73,781) | 4.7 (436/9184) | < .001 | 2.44 (2.32-2.56) | |
| Female | 10.5 (10,435/99,423) | 5.1 (809/15,731) | < .001 | 2.16 (2.08-2.25) | |
| Ethnicity | |||||
| Hispanic/Latino | 10.4 (946/9128) | 6.7 (20/299) | .04 | 1.61 (1.28-2.04) | |
| Other | 10.7 (17,477/164,076) | 5.0 (1225/24,616) | < .001 | 2.28 (2.21-2.35) | |
| Day of week | |||||
| Monday | 11.0 (4012/36,611) | 5.2 (283/5441) | < .001 | 2.24 (2.11-2.39) | |
| Tuesday | 10.2 (3712/36,564) | 4.9 (291/5988) | < .001 | 2.21 (2.08-2.35) | |
| Wednesday | 10.6 (3663/34,667) | 4.8 (225/4705) | < .001 | 2.35 (2.19-2.52) | |
| Thursday | 10.1 (3299/32,747) | 4.5 (214/4738) | < .001 | 2.37 (2.20-2.55) | |
| Friday | 11.4 (3454/30,169) | 5.8 (228/3922) | < .001 | 2.09 (1.95-2.25) | |
| Saturday | 11.6 (283/2446) | 3.3 (4/121) | .003 | 3.83 (2.29-6.39) | |
| Insurance | |||||
| Medicaid | 19.0 (7926/41,689) | 10.3 (76/737) | < .001 | 2.04 (1.81-2.31) | |
| Medicare | 7.2 (2166/30,165) | 4.1 (182/4402) | < .001 | 1.79 (1.66-1.94) | |
| Private | 7.7 (7440/96,687) | 4.9 (937/19,150) | < .001 | 1.62 (1.56-1.68) | |
| Uninsured/self-pay | 23.2 (586/2525) | 10.4 (17/163) | < .001 | 2.60 (2.00-3.37) | |
| Unknown | 14.3 (305/2138) | 7.1 (33/463) | < .001 | 2.17 (1.79-2.62) | |
| Visit type | |||||
| Return visits | 10.3 (15,509/149,974) | 4.6 (964/20,904) | < .001 | 2.39 (2.31-2.47) | |
| Study visits | 12.7 (1970/15,541) | 7.5 (236/3133) | < .001 | 1.78 (1.66-1.91) | |
| Consults | 13.5 (343/2539) | 5.3 (20/375) | < .001 | 2.77 (2.19-3.51) | |
| New visits | 11.7 (601/5150) | 5.0 (25/503) | < .001 | 2.53 (2.05-3.12) | |
| Clinic | |||||
| Duke Children’s Primary Care, clinic 1 | 6.1 (878/14,349) | 5.4 (33/615) | .49 | 1.15 (0.96-1.38) | |
| Duke Children’s Primary Care, clinic 2 | 16.4 (7360/45,022) | 10.4 (122/1169) | < .001 | 1.68 (1.52-1.85) | |
| Duke Children’s Primary Care, clinic 3 | 16.4 (465/2839) | 2.3 (1/43) | .01 | 8.23 (2.99-22.66) | |
| Duke Primary Care, clinic 1 | 8.2 (976/11,953) | 5.4 (353/6542) | < .001 | 1.56 (1.46-1.66) | |
| Duke Primary Care, clinic 2 | 13.1 (5102/38,817) | 5.4 (307/5666) | < .001 | 2.64 (2.49-2.81) | |
| Duke Primary Care, clinic 3 | 4.5 (1525/34,031) | 2.6 (130/5086) | < .001 | 1.79 (1.63-1.96) | |
| Hematology/oncology clinic | 8.2 (2158/26,193) | 5.3 (312/5794) | < .001 | 1.58 (1.49-1.68) | |
a P value by 2-tailed χ2 test