Table 1.

Identified issues related to e-referral system implementation

Issue	Barrier	Facilitator	Identified by	Identification stage
Difficulty contacting the practice and lack of study champion	X		Study team	Pilot
Lack of training	X		Study users (providers)	Pilot
Registration difficulties	X		Study team and study users (providers)	Think-aloud usability
Lack of motivation and start-up incentives	X		Study team and study users (providers)	Think-aloud usability and pilot
Forgetting to refer	X		Study users	Pilot
Ease of system use		X	Study users (providers)	Think-aloud usability and pilot
Perceived potential to affect care		X	Study users (providers)	Think-aloud usability and pilot