Table 3.

Application of the framework coding to steps 10–16 of the task

Step	Skills and knowledge required to complete step	Framework code from CTAa
10	Recognize the results page as a table of hospitals and their ratings. Scroll to see whole table.	Computer 3, information 4, numeracy 4, reading 1
11	Recognize the “compare” feature, and that checkboxes for the desired hospitals are required to use this feature. Select the appropriate checkboxes for the three hospitals.	Computer 3, information 3, reading 2
12	Recognize results as a table of the three selected hospitals with their detailed ratings. Scroll to see whole table.	Computer 3, information 4, numeracy 4, reading 2
13	Scroll to locate the “aggressive or conservative” row in the table. Interpret and understand the labels for the aggressive/conservative scale.	Computer 3, information 4, numeracy 4, reading 2
14	Identify the least aggressive rating and answer the information need.	Information 5, numeracy 4, reading 2, writing 2
15	Click on the “learn more” link. Find the newly opened window. Scroll down to find the text about aggressive/conservative hospitals. Read and understand text.	Computer 3, information 4, health 4, reading 3
16	Articulate understanding of what aggressive/conservative means.	Health 4, writing 3

^a Cognitive task analysis, by increasing complexity: 1 = remembering, 2 = understanding, 3 = applying, 4 = analyzing, 5 = evaluating, 6 = creating.