Table 4.
Physician ratings from the top 10 physician-rating websites with user-generated content. Percentage favorable ratings defined as ≥3 of 4, ≥4 of 5, or ≥75 of 100
| Website | Number of reviews evaluated |
Percentage of total |
Favorable reviews | Overall rating | Lowest rating |
Highest rating |
||||
| n | % | Mean | SD | Median | ||||||
| 100-Point scales | ||||||||||
| Checkbook.org/PatientCentral | 350 | 7% | 217 | 62 | 77.59 | 10.48 | 76.00 | 34.00 | 100.00 | |
| RevolutionHealth | 50 | 1% | 29 | 57 | 74.24 | 16.01 | 76.00 | 33.00 | 100.00 | |
| Weighted average | 400 | 8% | 246 | 62 | 77.17 | 11.17 | 76.00 | 33.00 | 100.00 | |
| 5-Point scales | ||||||||||
| AngiesList | 159 | 3% | 103 | 65 | 3.95 | 0.95 | 4.00 | 1.00 | 5.00 | |
| HealthGrades | 2000 | 40% | 1139 | 57 | 3.82 | 0.98 | 4.00 | 1.00 | 5.00 | |
| Kudzu | 49 | 1% | 26 | 53 | 3.74 | 0.96 | 4.00 | 1.00 | 5.00 | |
| RateMD | 150 | 3% | 87 | 58 | 3.84 | 1.00 | 4.00 | 1.00 | 5.00 | |
| Yelp | 750 | 15% | 442 | 59 | 3.86 | 0.97 | 4.00 | 1.00 | 5.00 | |
| YP | 250 | 5% | 158 | 63 | 3.93 | 0.92 | 4.00 | 1.00 | 5.00 | |
| ZocDoc | 241 | 5% | 123 | 51 | 3.77 | 0.92 | 4.00 | 1.00 | 5.00 | |
| Weighted average | 3599 | 72% | 2078 | 58 | 3.84 | 0.98 | 4.00 | 1.00 | 5.00 | |
| 4-Point scale | ||||||||||
| Vitals | 1000 | 20% | 740 | 74 | 3.10 | 0.72 | 3.00 | 1.00 | 4.00 | |
| Total | 4999 | 100% | 3064 | 61.28 | ||||||