Table 3.

Observed and perceived quality at pilot facilities, by time period and facility fee status (mean, se)

	No change			Fees removed
	Observed structural quality	Patient perceived quality	Household perceived quality	Observed structural quality	Patient perceived quality	Household perceived quality
Baseline	n = 14	n = 123	n = 479	n = 6	n = 58	n = 198
	18.4	26.1	24.8	18.7	26.5	24.6
	(1.7)	(0.7)	(0.5)	(3.0)	(1.6)	(1.4)
Follow-up	n = 14	n = 136	n = 796	n = 6	n = 60	n = 573
	27.6	27.8	25.0	28.8	28.0	25.3
	(1.0)	(0.4)	(0.3)	(0.7)	(1.0)	(0.3)
Difference	9.2	1.8	0.2	10.1	1.4	0.7

Note: Possible range of structural quality scale: 0 to 31; possible ranges of patient and household perceived quality: 8 to 32. Changes among the facilities where fees were removed not significantly different than those at facilities with no change in fees, for any of the indicators. Significance of changes assessed by β₃ in the linear regression: Y = β₀ + β₁ Post + β₂ Feesremoved + β₃ Post*Feesremoved + ε. Patient- and household-level models use the Taylor Linearization series adjustments for survey data in Stata 10.0.

Sources: Facility assessments, patient exit interviews and catchment area household surveys.