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. Author manuscript; available in PMC: 2012 Sep 1.
Published in final edited form as: Am J Med Qual. 2011 Jun 23;26(5):380–386. doi: 10.1177/1062860610394342

Figure 4.

Figure 4

Distractions per handoff, broken down into those nonessential for patient care (extraneous staff leaving or entering the room, unrelated side conversations, and television or music playing); and those essential to patient care (phones ringing, overhead pages, pagers beeping, monitors alarming, and equipment failures); and those that engaged the attention of a process participant and those that did not. The total number of distractions in each handoff, distractions per minute of communication, and the percentage of the total number of distractions are noted.