Table 2.

Context factors in GP consultations affecting communication process

doctor-related factors
1.	doctor knows patient and his social context
2.	doctor knows patients' medical history
3.	doctor knows patients' way of communicating
4.	doctor is very experienced
patient-related factors
5.	specific patient verbal behaviour
6.	specific patient non-verbal behaviour
7.	patient is also treated by other provider
8.	patient has a disease (diagnosis) or (recurrent) problem known to both doctor and patient
9.	patient is familiar with (physical) examination (PE)
consultation-related factors
10.	single consultation
11.	first consultation in a series
12.	follow-up consultation in a series
13.	consultation in a series based on protocol (initiative by doctor)
14.	consultation in preventive care (initiative doctor)
15.	problem is mainly psychosocial
16.	diagnosed problem is easily solved
17.	problem urgently needs medical care
18.	more than one person (patient) present
19.	characteristics of physical examination