TABLE 1.
Characteristics of included studies of the factors associated with patient satisfaction and/or willingness to return
| Author (reference), year, country | Study design | Response rate, % | Age inclusion criteria | ||
|---|---|---|---|---|---|
| Total, n (% female) | Age, years, mean ± SD | Factors | |||
| Ko et al (20), 2009, Canada | Prospective cohort | Preprocedure: ? Immediately postprocedure: 79 1 week postprocedure: 54 |
261 (47) | ≥18 55±14 |
Endoscopy unit staff manner and skills Physical environment Discussion of procedure/results with physician Wait time from initial assessment or registration to procedure Discomfort/pain |
| Eckardt et al (21), 2007, USA | Single-blinded controlled trial | Preprocedure: 80 Immediately postprocedure: 80 24 h poststudy: 75 |
368 (43) | ≥18 56.9±9.2 |
Wait time to beginning of procedure |
| de Jonge et al (22), 2010, Canada | Prospective cohort | Preprocedure: ? 3 days postprocedure: 71.7 |
1187 (57) | NS 55.7±15 |
Comfort while waiting in the wait area Wait time until discharge No embarrassment Less discomfort than expected Discussion of results with physician Younger age |
| Maslekar et al (23), 2009, United Kingdom | Prospective cohort | Preprocedure: ? Immediately postprocedure: 89.7 24 h postprocedure: 81.9 |
503 (NR) | NS NR |
Discomfort/pain Endoscopist skills Wait time for appointment Pretest anxiety level |
| Scotto et al (24), 2008, Italy | Cross sectional | Immediately postprocedure: ? | 200 (54) | NS NR |
Cleanliness Comfortableness of endoscopy room Information of endoscopic procedures Explanation of diagnosis Caring staff |
| Yanai et al (25), 2008, Isreal | Cross sectional | Up to 6 months postprocedure: ? | 81 (NR) | NS NR |
Explanation of the procedure before and after by endoscopy unit staff Immediate results discussion with doctors |
| Del Rio et al (26), 2007, Spain | Cross sectional | Three weeks postprocedure: 83.6 | 537 (57) | NS 49±15 |
Wait time until the appointment Explanation of procedure |
| Schoen et al (27), 2000, USA | Cross sectional | Immediately postprocedure: ? 3 to 4 weeks poststudy: ? |
1221 (45.5) | NS 61.8±6.1 |
Pretest anxiety Specialty of endoscopist |
? Unknown; NR Not reported; NS Not specified