Table 3.

Frequency of trust terms

quality	47	involvement	37	effectiveness	26	reciprocity	20	intention	16
understanding	44	belief	37	negativity	25	expectation	20	careful	16
reliability	43	usefulness	36	error	25	desire	20	independence	15
communication	41	opinion	35	distrust	24	anonymity	20	benevolence	15
experience	40	difficulty	33	accessibility	24	satisfaction	19	sincerity	14
knowledge	39	determination	32	familiarity	22	respect	19	sensitive	14
accuracy	39	completeness	31	consequence	22	reputation	18	security	13
credibility	38	risk	30	confidence	22	authority	17	faith	13
concern	38	sense	28	complexity	22	responsibility	16	competence	13
behavior	38	validity	26	availability	21	motivation	16	ambiguity	13