Table 1.
A framework for describing and considering approaches to consumer involvement*
| Characteristics of different approaches | Examples |
|---|---|
| Degree of consumer involvement | • Consultation |
| • Collaboration | |
| • Consumer control | |
| Forum for communication | • Written consultation |
| • Interviews | |
| • Focus groups | |
| • Consumer panels | |
| • Committee membership | |
| Involvement in decision making | • No involvement |
| • Implicit involvement | |
| • Explicit involvement | |
| Recruitment | • Targeted, personal invitations |
| • Wide advertising | |
| • Use of mass media | |
| • Contact by telephone, mail or email | |
| Training and support | • Education (e.g. workshops) |
| • Counselling | |
| • Mentoring | |
| • Introduction days | |
| Financial support | • No financial support |
| • Reimbursement of expenses | |
| • Fee or honoraria | |
* Adapted from Oliver and colleagues [4]