Table 2.

Principles and indicators of successful consumer involvement*

Principles	Indicators
The roles of consumers are agreed	• The roles of consumers were documented
The cost of consumer involvement is budgeted for	• Consumers were reimbursed for their travel
	• Consumers were reimbursed for their indirect costs (e.g. carer costs)
Policymakers respect the differing skills, knowledge and experience of consumers	• The contribution of consumers was reported
Consumers are offered training and personal support to enable their involvement	• Consumers were provided with training to enable their involvement
Policymakers ensure that they have the necessary skills to involve consumers effectively	• Policymakers were provided with training to enable them to involve consumers effectively
Consumers are involved in decision making	• Consumers' advice was documented
	• Consumers' role in decision making was documented
Consumer involvement is described in policy briefs	• Consumers' contributions were described and acknowledged in policy briefs
Policy briefs are available to consumers in formats and languages they can easily understand	• Summaries of policy briefs were disseminated to consumers in appropriate formats

* Adapted from Telford and colleagues [53]