Table 7.

Summary of qualitative themes from patient and provider satisfaction surveys

Respondent	Positive	Negative	Neutral/Other
Patient	Understanding the problem/diagnosis	Lack of detail	Symptoms
	Communication and empathy
	Customer service	Time to follow-up	Limited access to care
	Efficiency of care	Cost of assessment/treatment
Provider	Patients are satisfied	Recommendations do not account for limited rural health services access	Limited access to care
	Efficiency and detail
	Gives direction of care pathway