Table- 2.
Level of satisfaction of clients with the different components of health care services JUSH, March, 2010(n=422).
| Characteristics | V. sat | Sat. | Neut. | Dissat | V.dissat |
| (%) | (%) | (%) | (%) | (%) | |
| Information provision by health workers | 12.2 | 51.7 | 18.7 | 13.0 | 4.5 |
| Time spent to see a Dr | 5.9 | 47.2 | 12.3 | 32.4 | 2.4 |
| Courtesy and respect | 11.8 | 64 | 11.6 | 10.9 | 1.7 |
| Privacy | 13.7 | 41.9 | 13.3 | 23.9 | 7.1 |
| Access to latrines | 10.7 | 58.5 | 10.2 | 17.3 | 3.3 |
| Cleanliness of latrines | 7.8 | 58.8 | 9.5 | 19.7 | 4.3 |
| Cleanness of wards | 15.0 | 30.0 | 5.0 | 50 | 0.0 |
| Cleanness of bedding | 5.0 | 42.5 | 5.0 | 45 | 2.5 |
| Queue process to see a Doctor | 6.9 | 48.6 | 11.8 | 32.0 | 0.7 |
| The way the Doctor examined | 28.0 | 54.7 | 5.2 | 11.4 | 0.7 |
| Confidentiality | 8.1 | 53.8 | 20.9 | 14.0 | 3.3 |
| Availability of drugs | 19.0 | 36.0 | 13.3 | 20.4 | 3.1 |
| Food | 5.0 | 50.0 | 25.0 | 15.0 | 5.0 |
| Overall waiting time | 3.1 | 44.5 | 15.4 | 36.5 | 0.5 |
| Visiting hours | 2.5 | 37.5 | 10.0 | 27.5 | 22.5 |
| Way questions & queries dealt by staff | 5.0 | 37.5 | 10.0 | 47.5 | 0.0 |
| Overall level of satisfaction | 6.2 | 70.9 | 7.8 | 15.2 | 0.0 |
v.sat = very satisfied sat = satisfied neut = neutral dissat = dissatisfied
v.dissat = very dissatisfied