Table-3.
Comparison of overall level of clients' satisfaction with health services rendered at Jimma University Specialized Hospital by selected socio - demographic characteristics, March 2010.
| Characteristics | Satisfied | Dissatisfied | p-value | |
| N0 (%) | No (%) | |||
| sex | Male | 161(82.1)) | 35(17.90) | 0.451 |
| Female | 164(85.00)) | 29(15.00) | ||
| Age in years | 15 – 24 | 39(70.90) | 16(29.10) | |
| 25 – 34 | 111(85.4) | 19(14.50) | 0.034 | |
| 35 – 44 | 107((83.60) | 21(16.70) | ||
| 45+ | 68(89.50) | 8(10.50) | ||
| Educational status | Illiterate | 154(90.60) | 16(9.40) | |
| 1 – 6 | 84(82.40) | 18(17.60) | ||
| 7 – 12 | 58(72.50) | 22(27.50) | 0.003 | |
| Diploma & above | 29(78.40) | 8(21.60) | ||
| Address | Urban | 109(73.20) | 40(26.80.) | |
| Rural | 216(90.00) | 24(10.00) | 0.000 | |
| Payment status | Paying | 113(69.30) | 50(30.70) | |
| Free | 212(93.80) | 14(6.20) | 0.000 | |
| Occupation | Farmer | 180(90.00) | 20(10.00) | |
| Merchant | 51(71.80) | 20(28.20) | ||
| Governmental | 34(75.60) | 11(24.40) | ||
| employee | 0.002 | |||
| student | 28(75.70) | 9(24.30) | ||
| Others | 20(83.30) | 4(16.70) | ||
| Status of respondents | Patients | 258(80.60) | 62(19.40) | |
| FP and | 18(100) | 0(0.00) | ||
| Vaccination users | 0.003 | |||
| Family members | 49(96.10) | 2(3.90) |