Table 5.
Satisfaction rating of outpatients and care providers, Jimma zone, southwest Ethiopia, October, 2009
| Variable of assessment |
Satisfaction status |
Patients Response rate (Number/%) | Care providers Response rate (Number/%) | ||||||
| Specialized hospital | District hospital | Health centers | Total | Specialized hospital | District hospital | Health centers | Total | ||
| technical competence |
Good Poor |
68(85) 12(15) |
72(92 ) 6(8) |
450(94.3) 27(5.7) |
591(92.7) 46(7.3) |
16(61.5) 10(38.5) |
13(86.7) 2(13.3) |
47(82.4) 10(17.6) |
76(77.6) 22(22.4) |
| Interpersonal relation |
Good Poor |
69(87 11(13.) |
72(93.6) 5(6.4) |
440(92.3 ) 37(7.7) |
514(92) 45(8) |
19(73.1) 7(26.9) |
13(86.7) 2(13.3) |
51(91) 5(9) |
83(86.7) 14(13.3) |
| Timelines of care providers |
Good Poor |
48(60) 32(40.0) |
66(82.5) 14(17.5) |
442(92.1) 38(7.9) |
556(86.9) 84(13.1) |
18(69.2) 8(30.8) |
14(93.3) 1(6.7) |
53(94.6) 3(5.4) |
85(88.5) 11(11.5) |
| Accessing care |
Good Poor |
60(75) 20(25) |
77(92.5) 6(7.5) |
455(95.5) 21(4.5) |
589(92.6) 47(7.4) |
17(65.4) 9(34.6) |
13(86.7) 2(13.3) |
44(94.4) 2(3.6) |
86(89.5) 10(10.5) |
| Safety of care |
Good Poor |
64(80) 16(20) |
70(87.5) 10(12.5) |
433(90.9) 39(8.1) |
566(89.8) 64(9.2) |
15(57.7) 11(42.3) |
14(93.4) 1(6.6) |
47(82.4) 10(17.6) |
77(78.6) 21(21.4) |
| Amenities | Good Poor |
53(71.1) 26(32.9 |
72(90.1) 7(8.9) |
431(90.5) 45(9..5 ) |
557(87.4) 80(12.6) |
13(50) 13(50) |
14(93.4) 1(6.6) |
51(89.5) 6(10.5) |
78(79.5) 20(20.5) |
| Overall quality rate |
Good Poor |
64(80.1) 16(20.0) |
66(77.5) 13(16.3) |
430(90.1) 47(9.9) |
560(88) 76(11.9) |
13(50) 13(50) |
15(100) 0 |
51(89.5 6(10.5) |
79(80.6) 19(19.4) |
| Composite average |
Good Poor |
61(88.2 ) 17( 21.8) |
70( 88.6) 9(11.4 ) |
440(92.2 ) 37( 7.8) |
562(89.9) 63(10.1) |
16(60.9) 10(39.1) |
13(89.3) 2(10.7) |
50(89.1) 6(10.9) |
81(86.7) 17(17.3) |